Highfield has an experienced and dedicated Management Team and committed and well trained care team members.
Mr Wilkinson (Alan) commenced his training in the care sector in 1974. In 1980 he successfully qualified as a Registered Nurse Learning Disabilities. He also holds the NVQ D32/3 Qualification, NVQ 4 Registered Managers Award and the A1 Assessors Award (NVQ) and Assessors Award (LDAF).
Mr Heys (Peter) joined the company in 1994 as a Support Worker with no background in the industry. After some time and once he had completed the NVQ process he was promoted to House Manager of Cross Street (as was then a care home). There he remained until he was promoted to Operations Manager in 2009.
He holds NVQ 4 Registered Managers Award, NVQ 2, 3 and 4 in Health and Social Care and the A1 Assessors Award (NVQ) and Assessors Award (LDAF).
Peter is responsible for the day to day running and any business matters relating to the company. He also ensures that the company complies with all current legislations and that we maintain our accreditation with various external bodies. Recruitment, HR, employment requirements and the company’s monthly payroll also falls within his job remit.
Catherine (Katie) joined the company in 2016. As the Registered Manager, Katie brings with her a wealth of knowledge and experience.
Her background in care began as a Support Worker with Blackburn with Darwen BC around 28 years ago. Whilst working for Social Services, she was promoted to Senior Community Support Worker and later the Team Coordinator. Katie has also managed a respite service for Adults with Learning Disabilities and been a Registered Manager for a Blackburn based care provider.
Katie holds NVQ 2/3/4 in Health and Social Care and QCF level 5 in Leadership and Management. Katie also holds NCFE level 3 certificate in Principles of End of Life Care, Moving and Handling of People Trainers and Assessors Award and Disabled Living Trusted Assessors Award.
If you have any issues with any aspect of the service, please feel free to come to see Katie or contact her on the office number ~ 01254 885 016. If you would like a more private chat, Katie can organise a meeting with you to discuss things.
TRAINING MANAGER & TEAM MANAGER
Mr Haworth (Gary) joined the company in 1998 as a Support Worker. He completed the training and NVQ process and was promoted to Training Manager when the training department was created in 2008.
He holds a NVQ 4 in Leadership and Management, NVQ 2 and 3 in Health and Social Care, the A1 Assessors Award (NVQ) and the CIEH Professional Trainer Award.
As Training Manager Gary is responsible for; organising funding from internal or external sources, relevant training for all staff, delivering in-house training, setting realistic timeframes for the Common Induction Standards and QCF candidates and keeping the company up to date with all matters relating to training and professional development both legislative or in house training needs identified.
Gary is also responsible for managing two of the larger supported living properties.
DEVELOPMENTS MANAGER & TEAM MANAGER
Mrs Thompson (Shelagh) joined the company in 1997 as a Support Worker. She holds a NVQ 4 Registered Manager Award and NVQ 4 in Health and Social Care, NVQ 2 and 3 in Health and Social Care and Assessors Award (LDAF). She completed the NVQ and training process then was promoted to House Manager at Station Road (as was then a care home).
Shelagh had a fourteen month absence from the company, returning in May 2010 to a newly created post – Developments Manager.
As Developments Manager, Shelagh is responsible for new and existing pieces of work, company developments and new initiatives to improve the service we deliver.
Shelagh also managing a number of Highfield supported living properties.
TEAM MANAGER – OUTREACH AND THE BASE
Mrs Wilkinson (Tara) joined the company in 2009 as a Support Worker. She completed the NVQ and training process and was promoted to Team Leader in May 2012. Her promotion to Team Manager followed in March 2013.
Tara holds NVQ 3 in Health and Social Care and is currently working towards Level 5 in Management.
Tara is responsible for managing the support provided to 7 service users who live in their own homes (often referred to as “Outreach”) as well as the day service provision – The Base.
Miss Houldsworth (Tracey) started working for Highfield in 2006 as a Personal Assistant to the Director. She previously worked in various roles within Administration and Accounting in the public and private sector. She was promoted to Office Manager in 2009 and remains to work closely with the Director, carrying out PA duties as required.
She holds NVQ 2 in Information Technology, NVQ 3 in Business Administration, Level 1, 2 and 3 in Computerised Accounts and Level 1 in Book Keeping. In 2016 she completed a BA (Hons) degree in business studies.
Tracey is responsible for the day to day administration for the company. In addition, she is responsible for the monthly invoicing, is involved with external reviews and assists with the development of care plans and applying for funding for service users. In 2009 she became the company’s Investors in People Champion and is expected to be largely involved with initiatives and inspections in future.
CARE TEAM LEADERS x 9
The Care Team Leader posts were only created in 2009 and have proved a success in enabling best use of management resources.
All Care Team Leaders are trained to QCF level 3 and have received all mandatory training required by Care Team Members and additional training more pertinent to their roles. Care Team Leaders are encouraged to further their accreditation to level 4 or above.
Care Team Leaders are expected to work alongside the Care Team Members with regards to supporting the service users but have a number of additional responsibilities. These include budgeting and money management for the house, overseeing the day to day running of the house, including dealing with staffing and service user issues, taking part in the recruitment and induction of new staff and ensuring that administration, accounts and reports are kept up to date, accurate and presented to the respective Managers.
The Care Team Leaders have regular meetings to share good practice, receive feedback from managers or give feedback to managers and discuss any new policies, procedures or practices.
CARE TEAM MEMBERS/SUPPORT WORKERS
All Care Team Members undergo an induction period, Common Induction Standards training and register for QCF 2 as a minimum at the start of their career with us. They are supported to complete the mandatory training package as soon as possible. Care Team Members are encouraged to then undertake further training to QCF level 3.
Support workers form the basis of the care provided, reflecting as they do the values and principles for which Highfield is justifiably proud to be recognised as having.