Highfield met all the legislation requirements and care standards necessary to achieve the following accreditations -
LANCASHIRE COUNTY COUNCIL PREFERRED PROVIDER SCHEME
This monitors our service delivery and ensures that we meet all necessary legislation to operate as a service provider within the local area.
We have to maintain all the standards set to keep the status and attract new referrals if we ever hope to expand or fill any vacancies.
Please Note : the Preffered Provider Accreditation ceased in 2015. We are currently awaiting the new model to be assessed against.
CQC – CARE QUALITY COMMISSION
This monitors outcomes and improvements we make to the way we operate. They look at feedback from service users, their families and staff and inspect the company periodically. We complete and return a self assessment form (AQAA) annually and they monitor the results from this.
We have to maintain all the standards set to keep our registration with CQC and be able to operate as a provider.
We are proud to announce that we have recently recieved notification of our 'GOOD' status (October 2017).
INVESTORS IN PEOPLE
This monitors outcomes and improvements within the company’s staffing structure – if we have good staff we can provide a great service.
Investors in People look at recruitment, personnel, training, staff development etc. Our most resent reassessment was in 2013. The company has held the Investors in People accreditation since 1998.
THE SOCIAL CARE COMMITMENT
The Social Care Commitment is a voluntary agreement between between employers and employees within the social care industry to improve care and support services. The Social Care Commitment gives clarity on what is expected of us as care providers and staff as care workers.
Highfield signed up to the commitment in 2014. We are currently implementing the process, inviting our staff to sign up and looking at ways we can improve our services by following the guidelines.