Eight questionnaires were returned from service user families. Some questionnaires were returned incomplete which is identified in the responses.
1 – SUPPORT IS FOCUSED ON THE PERSON |
YES |
NO |
1a Do you think Highfield go above and beyond their paid care responsibilities? |
8 |
|
1b Can you recollect personal experienceof Highfield going above and beyond for your family member? |
6 |
2 |
1c Please Comment: ‘Support through difficult times this year’ ‘Support worker working late to wait for son returning from a day out with us’ ‘Hospital stays and visits’ ‘Came to a Party in their own time’ ‘Finding Specialist Services to improve behaviours’ ‘Haven’t needed’ |
||
1d Have you given Highfield feedback in the past, either over the phone, in person or via a questionnaire? |
8 |
|
1e If YES did the feedback contribute towards a positive change? |
7 |
Not really |
1f Please Comment: ‘Yes, Home and Staff liaison have improved’ ‘Extra care to keep mobile’ ‘More Activities are now available’ |
||
1g Do you feel Highfield offers flexible support (allowing for changes to activities, holidays, family occasions, social opportunities etc?) |
8 |
|
1h Do you feel Highfield allow Service Users choice and control over their lives wherever possible?(planning support, activities, opportunities to develop etc) |
8 |
|
1i Please Comment:
|
||
1j do you feel Highfield tries hard to maintain good quality of life despite funding cuts? |
8 |
|
1k Have you noticed any changes to the level of support offered to your family member following funding cuts? |
7 |
|
1l Please Comment:
|
2 |
YES |
NO |
2a Do you feel that Highfield promotes friendships and relationships (including family connections)? |
8 |
|
2b Do you think Highfield could do more to encourage friendships, relationships and family connections? |
1 |
7 |
2c Please Comment:
|
||
2d Do you feel Highfield allows for enough ’positive risk’-enabling the Service Users to push their boundaries? |
7 |
|
2e Have you any experience of Highfield allowing Positive Risk in regards to your family member? |
3 |
4 |
2f Please Comment;
|
3 |
YES |
NO |
3a Do you feel that Highfield keep in touch with you enough to make sure you are happy with the support your family receives? |
6 |
2 |
3b Have you had any experience of Highfield supporting your family member through times of distress? |
6 |
2 |
3c Please Comment:
|
4 |
YES |
NO |
4a Do you feel your feedback and discussions about the support we provide your family member with are valued? |
7 |
mostly |
4b Do you feel that you or your family member have enough opportunity to be involved in discussions, meetings and planning surrounding their support? |
7 |
1 |
4c Please Comment:
|
5 |
YES |
NO |
5a Do you have the opportunity to spend time with the Team Leader, manager or Senior management either in person or over the phone? |
7 |
1 |
5b Would you find it easy to speak with the manager or Senior Management if necessary (do you know who to ring, are they easy to get in touch with ?) |
8 |
|
5c Please Comment:
‘Always able to contact Senior Management and discuss problems’ |
||
5d Do you think that the management team help to drive up the quality of support? |
7 |
|
5e Have You/your Family member had personal experience of this? |
3 |
2 |
5f Please Comment:
‘We attend PCP and any other activities when possible’ |
Please comment on any areas, relevant to the 5 key areas,you feel Highfield are good at(and should keep doing) - |
|
Please comment on any areas, relevant to the 5 key areas, else you feel Highfield could improve on - |
|
Overall the feedback as been positive with only small areas of change needed to meet family expectation.
Highfield will need to address contact with the individual teams and the parents involved. Highfield may have to discuss with parents exactly what is appropriate to share – some families prefer to take a back step and leave the caring responsibilities to us for the most part, others are actively involved though we have to consider the service users wishes with sharing information and confidentiality in some instances.
Individual Team Manager’s need to discuss the opportunities available to improve social contact/friendships with the individual service users who may want more opportunities to socialise, making best use of the individual budgets to make improvements where possible.