HIGHFIELD SCHEME LTD
HIGHFIELD SCHEME LTD

Feedback - 2015/2016

As part of the Driving Up Quality process, we took the following steps to ensure all Stakeholders would have an opportunity to assess Highfield and the services we provide against the 5 Key Areas, and respond providing us with feedback.

 

  • The Managers discussed each of the Key Areas in detail and compiled a list of current examples of good practice and areas which we should look to improve - see Highfield Quality Improvement Plan below. 
  • Questionnaires were sent out to all our service users and aproppriate support was offered to complete these.
  • Questionnaires went out all to families to provide further opportunity for feedback.
  • Families were invited to drop ins held be the Registered Manager.
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