As part of the Driving Up Quality process, we took the following steps to ensure all
Stakeholders would have an opportunity to assess Highfield and the services we provide against the 5 Key Areas, and respond providing us with feedback.
- The Managers discussed each of the Key Areas in detail
and compiled a list of current examples of good practice and areas which we should look to improve - see Highfield Quality Improvement Plan below.
- Questionnaires were sent out to all our service users
and aproppriate support was offered to complete these.
- Questionnaires went out all to families to provide
further opportunity for feedback.
- Families were invited to drop ins held be the