As part of the Driving Up Quality process, we took the following steps to ensure all Stakeholders would have an opportunity to assess Highfield and the services we provide against the 5 Key Areas, and respond providing us with feedback.

• The Managers discussed each of the Key Areas in detail and compiled a list of current examples of good practice and areas which we should look to improve - see Highfield Quality Improvement Plan below. 
• Questionnaires were sent out to all our service users and aproppriate support was offered to complete these.
• Questionnaires went out all to families to provide further opportunity for feedback.
• Families were invited to drop ins held be the Registered Manager.