HIGHFIELD SCHEME LTD
HIGHFIELD SCHEME LTD

Feedback

As part of the Driving Up Quality process, we took the following steps to ensure all Stakeholders would have an opportunity to assess Highfield and the services we provide against the 5 Key Areas, and respond providing us with feedback.

 

  • The Managers discussed each of the Key Areas in detail and compiled a list of current examples of good practice and areas which we should look to improve.
  • Questionnaires were sent out to all our service users and aproppriate support was offered to complete these.
  • Families were invited to a consultation in which a presentation was given and opportunity for verbal respnses was provided.
  • Questionnaires went out all to families to provide further opportunity for feedback and provide an opportunity for those families who couldn’t attend the consultation, to respond.
  • The Driving Up Quality Initiative was discussed at the Team Leader meeting and the Team Leaders were invited to attend the consultation.
  • Managers attended staff meetings and asked a series of questions, so staff could provide feedback within each of the Key Areas.
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