HIGHFIELD SCHEME LTD
HIGHFIELD SCHEME LTD

Consultation

As an intergral part of the consultation process, we sent out an easy read questionnaire to all of our service users. Each question was designed with careful consideration to the five key areas - 

consultation letter - driving up quality[...]
Adobe Acrobat document [170.4 KB]
driving up quality - service user questi[...]
Adobe Acrobat document [828.8 KB]

To gather feedback from families, we held a consultation meeting on the 1st July. 

 

The meeting was attended by the management team, team leaders and a number of family members (everyone had been invited but some could not attend).

 

Overall, the event was very positive with good constructive feedback which we will be including in our self assessment and using to compile our final action plan. 

 

For those parents/families unable to make it, we sent out service questionnaires to ensure they could still provide us with feedback. 

 

Our presentation and the questionnaire is available to view below -

 

consultation letter - driving up quality[...]
Adobe Acrobat document [168.8 KB]
driving up quality - family questionnair[...]
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driving up quality - consultation schedu[...]
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driving up quality presentation.pdf
Adobe Acrobat document [1.1 MB]

To ensure staff could also contribute to the consultation, Team Leaders were invited to attend the consultation so they could cascade information both ways. Manager's also asked a number of generic questions to during monthly meetings to gauge feedback from members of each Care Team -

staff consultation letter - driving up q[...]
Adobe Acrobat document [186.9 KB]
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